Mindful Living.
Curated for You.

1. Information We Collect

We collect customer information such as your name, email address, phone number, shipping address, and order details to provide a secure and efficient shopping experience.

2. Purpose of Information Usage

Your information is used for order confirmation, shipping coordination, customer support, payment verification, and improving our website services.

3. Cash On Delivery Operations

For Cash On Delivery transactions, your contact and delivery details are securely shared only with authorized logistics and courier partners to complete deliveries successfully.

4. Secure Data Protection

We implement advanced security systems, encrypted technologies, and restricted access controls to safeguard your personal information from unauthorized use or disclosure.

5. Payment Information

Online payment transactions are processed through trusted and secure payment gateways. Sensitive banking or card details are never permanently stored on our servers.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve browsing performance, remember user preferences, and personalize your shopping experience.

7. Third-Party Service Providers

Limited information may be shared with trusted third-party partners including shipping providers, payment processors, and technical service providers solely for operational purposes.

8. Marketing Communications

If you choose to subscribe, you may receive promotional emails, discount alerts, and product updates. You may unsubscribe from marketing communications at any time.

9. User Rights & Control

Customers may request access, correction, or deletion of their personal information by contacting our support team through official communication channels.

10. Data Retention Policy

We retain customer information only for the duration necessary to complete transactions, resolve disputes, maintain records, and comply with legal obligations.

11. Children's Privacy

Our services are not intended for individuals under the age of 18 without supervision from a parent or legal guardian.

12. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content policies of external platforms.

13. Policy Updates

We reserve the right to revise or update this Privacy Policy periodically. Continued use of the website indicates acceptance of the latest policy version.

1. Acceptance of Terms

By accessing or using our shopping platform, you agree to comply with all policies, operational rules, and service conditions outlined on this website.

2. User Account Responsibility

Customers are responsible for maintaining accurate account information, including contact details, delivery addresses, and login credentials.

3. Product Availability

All products displayed on the website are subject to stock availability. We reserve the right to limit quantities or discontinue products without prior notice.

4. Pricing & Promotions

Prices, discounts, and promotional offers may change at any time. In case of pricing errors, we reserve the right to cancel affected orders.

5. Cash On Delivery Policy

Customers selecting Cash On Delivery agree to accept and pay for confirmed orders upon delivery. Repeated refusal of valid orders may lead to service restrictions.

6. Fraud Prevention

Fraudulent transactions, fake delivery addresses, misuse of promotional codes, or suspicious activities may result in permanent suspension from our platform.

7. Shipping & Delivery

Delivery timelines are estimated and may vary due to logistics issues, weather conditions, holidays, or other factors beyond our operational control.

8. Returns & Refunds

All return and refund requests are governed by our official Return & Refund Policy. Products must meet eligibility conditions for approval.

9. Intellectual Property Rights

All website content including logos, product images, graphics, text, layouts, and design elements are protected by intellectual property laws and may not be copied without authorization.

10. User Conduct

Users must not engage in activities that disrupt website functionality, attempt unauthorized access, spread malicious software, or violate applicable laws.

11. Third-Party Services

We may rely on third-party payment gateways, courier services, and technical providers to operate our platform efficiently. Their separate policies may also apply.

12. Limitation of Liability

We are not liable for indirect damages, delivery delays, temporary website interruptions, or losses caused by circumstances outside our reasonable control.

13. Account Suspension

We reserve the right to suspend or terminate accounts involved in fraudulent activities, abusive behavior, repeated policy violations, or security threats.

14. Policy Updates

Our Terms & Conditions may be updated periodically to reflect legal, operational, or service-related changes. Continued use of the platform signifies acceptance of updated terms.

1. Return Eligibility

Customers may request a return within 15 days from the delivery date. Returned products must be unused, undamaged, and include original tags, accessories, and packaging.

2. Valid Return Reasons

Returns are accepted for damaged items, defective products, incorrect deliveries, missing accessories, or products that differ substantially from their description.

3. Non-Returnable Products

Certain categories including personal care products, customized items, innerwear, gift cards, and clearance sale products may not qualify for return or refund.

4. Return Request Procedure

To initiate a return request, customers must contact our support team with their order number, reason for return, and supporting product photographs when applicable.

5. Product Inspection Process

All returned products undergo a quality inspection at our warehouse. Refund approval depends on successful verification of product condition and eligibility.

6. Refund Method

For Cash On Delivery purchases, approved refunds are transferred securely to the customer’s bank account or another officially supported refund method.

7. Refund Processing Timeline

Refunds are generally processed within 5–7 business days after the returned product has been received, inspected, and approved by our verification team.

8. Exchange Availability

Eligible products may be exchanged for a different size, color, or replacement depending on stock availability and verification approval.

9. Return Shipping Support

In eligible service areas, free return pickup may be arranged by our logistics partners. In some cases, customers may be required to self-ship returned products.

10. Damaged Shipment Reporting

Customers should report damaged, incomplete, or tampered packages within 48 hours of delivery to ensure faster investigation and resolution.

11. Rejected Return Conditions

Returns may be declined if products are found used, damaged by customer handling, missing original packaging, or submitted outside the approved return period.

12. Order Cancellation Policy

Orders may be cancelled before shipment confirmation. Once dispatched, cancellation requests may no longer be accepted and the return process will apply instead.

13. Abuse Prevention

Frequent false return claims, repeated refund abuse, or suspicious activities may result in account restrictions or permanent suspension from our platform.

14. Policy Modifications

We reserve the right to revise or update our Return & Refund Policy at any time to comply with operational, legal, or customer service requirements.